Privacy policy

1. Introduction

This Privacy Policy explains how QuickCollect Limited (Company number: 16200497) collects, uses, and protects personal data in accordance with the UK GDPR and Data Protection Act 2018.

2. Data We Collect

Personal Information:

• Names and contact details
• Addresses
• Email addresses
• Phone numbers
• Debt-related financial information
• Communication records
• Payment history

3. How We Use Your Data

We process personal data for:

• Debt collection activities
• Payment processing
• Communication with debtors
• Legal compliance
• Service improvement
• Automated decision-making in collection strategies

4. Legal Basis for Processing

We process data under:

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent (where applicable)

5. Data Sharing

• GoCardless (payment processing)
• Professional advisors
• Regulatory bodies
• Law enforcement (when required)

We do not share data with credit reference agencies.

6. Automated Decision-Making

We use automated systems to:

• Assess debt collection strategies
• Determine payment plan eligibility
• Schedule communications

You have the right to request human intervention in any automated decision.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption
• Access controls
• Regular security assessments
• Staff training

8. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Object to processing
• Data portability
• Withdraw consent
• Human intervention in automated decisions

9. Data Retention

We retain personal data for:

• The duration of the debt collection process
• Legal compliance periods
• As required by regulatory obligations

10. International Transfers

All data is processed within the UK/EEA. If this changes, appropriate safeguards will be implemented.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with appropriate notification.

12. Contact Information

Data Protection Officer
QuickCollect Limited
2 Barnfield Crsnt
Exeter, Devon
United Kingdom, EX5 7FF
Email: support@quickcollect.co.uk

13. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.